'We are business owners from Dumfries and Galloway and we have had the rather unfortunate experience of being subjected to an enquiry by HM Revenue & Customs.
We had previously thought our affairs had been correct and up to date, however, we had not fully understood the taxation system and were unaware of certain reporting requirements and the interaction with international tax issues.
Having never had any former experience of an HM Revenue & Customs enquiry we did not know what to expect but from the start of the enquiry Armstrong Watson, and in particular, Scott McIver assisted us throughout the process.
When we first met Scott he immediately made us feel at ease and took on a great deal of the burden of the enquiry.
Scott and his team, which also consisted of Graham Poles, collated and analysed all the necessary information. HM Revenue & Customs had requested details of our business and personal affairs for the previous 20 years and Armstrong Watson prepared a formal report for submission to HM Revenue & Customs.
Perhaps the most daunting aspect of the enquiry was the formal interview we had to attend with HM Revenue & Customs Officers. Scott and Graham both attended the meeting with us which provided us with a great deal of comfort.
Scott ensured there was always good and clear communication between us and HM Revenue & Customs so that we all knew exactly where we were, what was required and what needed to be done.
As a direct result of their efforts the penalties which HM Revenue & Customs could impose were reduced as far as possible. This in itself was a great result, however, by far the greatest benefit was knowing that we had Armstrong Watson and Scott assisting us through the process.'