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Accessibility Policy

Armstrong Watson is committed to ensuring that our website is accessible and usable for everyone, regardless of ability, technology or circumstance. We want all users to be able to access information about our services and engage with our content in a clear, straightforward and inclusive way.

We recognise that accessibility is an ongoing responsibility. As part of this commitment, we continue to review, maintain and improve the accessibility of our website, digital content and downloadable materials.

Our Commitment to Accessibility and Inclusion

We aim to provide an inclusive digital experience by designing and maintaining our website with accessibility in mind. This includes considering how people use different devices, browsers, assistive technologies and navigation methods to access our content.

  • Using clear, well-structured content that is easy to read and understand.
  • Providing meaningful headings, page structures and layouts to support navigation.
  • Adding appropriate alternative text for images where required.
  • Supporting keyboard navigation where possible.
  • Maintaining appropriate colour contrast, readable text and consistent presentation.
  • Reviewing accessibility as part of our ongoing website development and content management processes.

How We Support Accessible Content

We work to make our website content perceivable, operable, understandable and robust, in line with recognised accessibility principles.

  • Perceivable content: We aim to present information in ways that can be accessed by different senses, including through clear text, appropriate image descriptions and readable formatting.
  • Operable interface: We aim to ensure users can navigate our website using a keyboard and other input methods where possible, with clear signposting and consistent layouts.
  • Understandable information: We aim to use plain, concise language and provide clear instructions, particularly where users need to complete forms or take action.
  • Robust technology: We aim to build and maintain our website using web technologies that work effectively with current browsers and assistive technologies.

Compatibility with Browsers and Assistive Technology

Our website is designed to work with commonly used browsers and assistive technologies. For the best experience, users should keep their browser and assistive technology up to date.

We rely on standard web technologies such as HTML, CSS and JavaScript, and where appropriate WAI-ARIA, to support accessibility and compatibility with assistive technologies.

Web Accessibility Standards

We are working towards meeting the requirements of the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, which are internationally recognised standards for digital accessibility.

While we strive to make all areas of our website accessible, we recognise that some parts of the site may not yet fully meet these standards. We are committed to identifying and addressing any accessibility barriers as part of our ongoing improvement programme.

Downloads and PDF Documents

We aim to make downloadable documents as accessible as possible. However, some older PDFs or third-party documents may not yet fully meet accessibility standards.

If you have difficulty accessing information contained within a document, please contact us and we will endeavour to provide the information in an alternative format.

Where possible, we recommend downloading PDF documents rather than viewing them in a browser, as this may provide a better experience with assistive technology.

Third-Party Content

Some content on our website may be provided by third parties, such as embedded media, external platforms or downloadable documents. While we encourage third-party providers to follow accessibility best practice, we cannot always guarantee that this content will fully meet accessibility standards.

If you experience accessibility issues with third-party content featured on our website, please contact us using the details below and we will do our best to help.

Feedback and Contact Information

We welcome feedback on the accessibility of our website.

If you:

  • Experience difficulty accessing any part of our website;
  • Encounter a page, document or feature that you believe is not accessible; or
  • Require information in an alternative format,

please contact us:

Email: help@armstrongwatson.co.uk
Telephone: 0808 144 5575

Address:

Armstrong Watson,
James Watson House
Montgomery Way
Rosehill
Carlisle
CA1 2UU

We will consider your request and do our best to respond promptly and provide the information you need.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our website and digital content to identify opportunities for improvement and to help ensure that our online services are accessible to as many people as possible.

Statement last reviewed: July 2026