Xero Support Service Package

Xero is a powerful tool, but are you getting the most from your investment? With constantly evolving features and a universe of integrated apps, it can be challenging to stay ahead. Our Xero Support Service Package provides your business with direct access to our local team of Xero Platinum Partner experts for one simple, fixed monthly fee. Get peace of mind and the answers you need, right when you need them.

What's included in your support package?

This package is designed to provide maximum value, expert guidance, and cost certainty.

• ✓ Dedicated expert support: Receive up to 6 hours of annual support from our qualified Xero advisors. You get access to our dedicated helpdesk email address and direct telephone support for any Xero accounting or add-on software queries (excluding Xero Payroll).
• ✓ FREE annual Xero health check (worth £130): Our team will perform a comprehensive annual review of your Xero data and software usage. We'll identify any issues or inefficiencies and provide practical advice to improve your processes, ensuring your data is always accurate and reliable.
• ✓ Exclusive client discounts: As a support package client, you receive a 20% discount off our comprehensive Management Systems Review, a full analysis of your business systems with recommendations to improve efficiency and connectivity.

Transparent, fixed-fee pricing

Enjoy complete cost predictability with no surprise bills.

Just £38 + VAT per month*

(Minimum 12-month subscription, paid annually in advance)

**Xero Payroll support is excluded

This exclusive pricing represents a discount of up to 40% on our standard hourly support rates, in addition to the free health check and other benefits. Alternatively, ad-hoc support is available at our standard hourly rates.

Getting started is simple

We have a straightforward onboarding process to ensure we can provide the best possible support.

For existing Armstrong Watson clients: If we have already onboarded you to Xero, you can sign up directly and benefit from a 50% discount on this package compared to our standard support pricing.

For new clients: To ensure your data is in great shape, we first run a quick series of checks on your Xero account. Based on the results, you can either sign up immediately or, if needed, we’ll offer a one-off discounted training session to get your data optimised.

Once you're signed up, simply contact our helpdesk with any Xero or app integration queries.