Complaints relating to regulated work carried out by an Insolvency Practitioner

If for any reason you are dissatisfied with the services you are receiving, please email our Chairman and Head of Restructuring, Recovery and Insolvency, Mike Kienlen at mike.kienlen@armstrongwatson.co.uk.

We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. We will carefully consider any complaint we receive and, if we believe that we have given a less than satisfactory service, we will take all reasonable steps to put it right.

Whilst we undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you, if we do not answer your complaint to your satisfaction you may, of course, take up the matter with our regulatory body.  All such complaints relating to regulated work carried out by an Insolvency Practitioner should be forwarded in the first instance to the Complaints Gateway hosted by the Insolvency Service.  Complaints can be made by email, telephone or letter as follows:

  • Calling the Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm)
  • Emailing the completed complaints form to ip.compliants@insolvency.gsi.gov.uk
  • Posting the completed complaints for to IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA

The Coronavirus Job Retention Scheme has been extended until 30 April 2021.

Claims for furlough days in December 2020 must be made by 14 January 2021.

You can no longer submit claims for claim periods ending on or before 31 October 2020