If for any reason you are dissatisfied with the services you are receiving, please email our Chairman and Head of Restructuring, Recovery and Insolvency, Mike Kienlen at firstname.lastname@example.org.
We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. We will carefully consider any complaint we receive and, if we believe that we have given a less than satisfactory service, we will take all reasonable steps to put it right.
Whilst we undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you, if we do not answer your complaint to your satisfaction you may, of course, take up the matter with our regulatory body. All such complaints relating to regulated work carried out by an Insolvency Practitioner should be forwarded in the first instance to the Complaints Gateway hosted by the Insolvency Service. Complaints can be made by email, telephone or letter as follows: