Business man ready creditor debt letters

How to deal with pressing creditors


The restrictions on trading caused by Covid-19 are impacting on all businesses to a greater or lesser extent. Many businesses are struggling to maintain sufficient levels of working capital. In order to survive their focus is to collect debts as soon as possible. Whereas in past times businesses may have been more lenient in giving customers extra time to pay they cannot afford this luxury in these trying times.

Whether you are an individual or a limited company you may be finding yourself at the other end of these demands.

How should you deal with these demands?

The most important thing is to keep lines of communication open. If you cannot afford to pay a creditor because you yourself are waiting for a customer to pay you then let your creditor know. This can buy you some time before having to pay your bill. But do not make a promise that you know that you cannot keep. This will only sour relationships.

I have received a letter threatening legal action

This is the next stage that you might expect if you have not paid your creditor within the agreed payment period. This letter should set out the issues, how much you owe, with the evidence to support the claim such as outstanding invoices and signed delivery notes. The letter must give you a set, reasonable amount of time for you to respond. It will also state what will happen if you do not give them a reply.

It is very important that you do not ignore this letter of demand. You must reply within the response time. If you cannot dispute the debt but cannot afford to pay it in full then you may be able to clear it over time by paying in instalments. Again do not make promises that you have no chance of keeping. Before you reply you need to take stock. You need to look at the bigger picture. You certainly need to produce a cashflow projection. This will map when you expect income to hit your bank account and when you need to pay associated expenses. This will also give you the focus to collect your debtors as early as possible in order to improve your cashflow and give you the working capital to pay your creditors, even if it is in instalments over a period of time.

I have now received a statutory demand

If you have not been able to come to an informal arrangement with your supplier to repay the amount you owe then the next step that they will take is to issue you with a statutory demand.

If you are trading as a limited company, current legislation means that it is not possible for a winding up petition to be brought in reliance upon a statutory demand served between 1st March 2020 and 31st March 2021. This restriction has been extended as the pandemic continues and, importantly, now applies even if Coronavirus has had no impact on the debtor. This means that there is very little point in a creditor serving a statutory demand before 1 April 2021. This buys you some time for you to resolve your cashflow problems. It is important not to ignore the problem. If your projections show that you will not be able to repay your debts by the start of April 2021 then it is vital to ask further questions. Is your business basically profitable but is suffering from short term cashflow problems that can be resolved over time? If this is the case you may wish to consider sourcing some new business funding such as a bounce back loan or an invoice finance deal. If this is not the case then it is vital that you consider whether your business should continue trading. You may wish to consider whether all or part of your business could be sold in order to bring funds into the company and to preserve jobs. It is important to get the appropriate advice in order to consider all the options available.

If you are a partnership or a sole trader then you have 21 days to either pay the debt or reach some agreement to pay. If this cannot be achieved your supplier can start bankruptcy proceedings against you if you owe £5,000 or more. If you were to be made bankrupt this would mean that personal assets such as your home could be sold to pay your trade creditors. In order to avoid this again, it is vital to obtain professional advice. Entering into an individual voluntary arrangement, for example, may offer you the chance to continue trading with a view to repaying a portion of your trading debts, in full and final settlement of the whole, over a period of time, usually five years.

In conclusion

In these times of financial uncertainty do not feel that there is no one to turn to. What may seem like an unsolvable problem can be dealt with if you obtain the correct professional help. This could save your business, and also the personal assets that you have worked so hard to earn over the years.

Read more Insolvency and cashflow advice or contact Heather Bamforth on 07900 263 235 or email

Read more advice

The Coronavirus Job Retention Scheme has been extended until 30 April 2021.

Claims for furlough days in December 2020 must be made by 14 January 2021.

You can no longer submit claims for claim periods ending on or before 31 October 2020