Client Testimonials

One of the challenges in a law firm is getting everyone to understand the business and approach things from a commercial perspective. Lawyers are focussed (rightly so) on client service and often don’t appreciate the value of the support they provide. The training we had with Armstrong Watson really helped us to focus the team’s minds on the value they were creating and as a result we now have an effective pricing policy that provides clients with choice and certainty whilst recognising the value that we create through our services. The training was delivered in a way that everyone understood and could relate to by Andy who is a true expert in professional services management and finance. We all came away feeling like we’d had a morning well spent.

Gill Hunter, Managing Partner, Square One Law

The session was really useful and thought provoking. Some courses simply flag issues to us and tell us what we should avoid doing. Andy's approach means not only were we made aware of potential pitfalls with things such as billing and fee quoting but he gave us solid guidance on what we can do to not only avoid the pitfalls but to turn those potential pitfalls into positive experiences for us and the clients.

Andy's knowledge and delivery inspires confidence in his recommendations.

Steve Redmond, Gateley plc

Working with Armstrong Watson on our financial forecast has been very useful over the past few years. They developed a very comprehensive model which allows us to track our performance over 5 years and plan future investments and impact on profit and budget accordingly. They customised it to our needs and have been responsive to our feedback – adding or amending things as needed.

Andy, Jordan and the team are easy to deal with, provide always a timescale and deliver their work on time. I would recommend them to other firms who are looking into improving their profitability and keeping their finances organised.

Antonio Deban Valles, Profitability Officer, Scullion law

Thank you one and all for your support – we could not have done it without you

Ian Kennerley, Managing Partner at Silk Family Law

Andy Poole was instrumental in facilitating our board strategy day that enabled us to retain focus and agree on a clear vision for our business that is centred around delivering for our people and our clients.  The format of the day allowed a clear thought process that not only meant we focused on the important matters, but also that our decisions had an appropriate basis.  We now have a plan for how to deliver our vision and we could not have achieved that on the day without Andy’s facilitation and guidance.

Steven Petrie, Ward Hadaway

We have worked with Andy over a number of years and recently he has presented a half day on financial training for partners and new partners.  This has been very well received.  We find Andy extremely easy to work with, very accommodating of any particular needs we may have, and his knowledge of this topic is outstanding.  One quote from a delegate having attended this training was “Very good course - highly recommend to those wanting to have a better understanding of a law firm's financial performance and potential ways to improve it.

Sara Palmer, Learning and Development Manager, Law South Group Limited

Andy Poole and two Armstrong Watson colleagues led a day of Law South’s May 2021 conference, “Humanising the Business of Law”. This was online due to Covid but the delivery and the pace of the day engaged everyone successfully. Andy’s presentation was titled “Boosting profits and cash” and delivered to predominantly law firm partner audience of 60 delegates. Allowing for the usual range of perspectives in such a group, the feedback was overwhelmingly positive with 94% giving good or excellent for expectations being met. A typical comment was “Very clear, things we can see we do, as well as things we don't do quite so well!” The day gave a greater understanding of law firm finances, comfort in discussing financial matters with clients, improving client service and satisfaction and a bespoke set of actions to take away. We have subsequently used Andy for training courses for member firms and are happy to recommend him to others.

Mark Day, Chief Executive Officer, Law South Group Limited

The training from Andy Poole is always engaging, informative and practical.  He's an expert who really understands and relates to lawyers.

Mike Parker, Wilsons Solicitors LLP

We engaged Andy Poole of Armstrong Watson to facilitate a series of three strategy days for our senior leadership team and the wider partner group.  This has helped us to formulate clear objectives and defined short, medium and long-term steps to achieve our ambitions.

It has helped us to become closer as a leadership team, improve communication channels across the firm and focus us on the actions we need to continue taking our business forwards.  Andy was flexible enough to allow all attendees to have their input, whilst keeping us on track and challenging us as required.  One of the attendees commented that it was “the most impactful day they had ever spent”.

Chris Welch, Managing Partner, Sintons LLP

Andy and his team structured this deal to enable me to transition my duties to others in a move towards my retirement. Andy found the perfect partner for us in MAPD who are clearly committed to supporting the firm in its existing structure, and providing expertise to help the firm grow, while maintaining its own identity and brand, which is very well known within Tameside and Greater Manchester.

Andy had taken the time to really get under the skin of our firm and understand how we operate, which proved enormously helpful in getting the deal over the line. Throughout the process, he displayed a real in-depth understanding of how law firms operate. Thanks to Andy for all of his help, effort and assistance.

Mark Hirst, Bromleys