The pandemic has seen massive upheaval in the way legal services are delivered. It has brought home the reality of a radically changing legal landscape. Whilst huge strides have been made, ongoing change is a given in an increasingly fast-paced world. “Client experience” will define the way legal services are delivered in the near future. A LawTech UK 2021 Report estimated unmet legal needs to be worth £11.4bn per year. Law firms are investing less than 1% on R&D on how to tap into this latent market; the figure is similar for continuous learning. Yet the Lawtech start-up market grew by 101% in the 3 years to 2021. At same time socio-political issues such as climate change, demand that we think deeply about who the law serves and how.
Getting on board with the direction of travel asks a lot of super busy people. There are no short-cuts; owning the change you need to make is the only way. In this session we will explore the ingredients which make up a future-facing business. What does it take to collaborate and create new ways of working? And how do you do this whilst hybrid or remote working? The workshop will be interactive and include time for breakout conversation.
The ingredients for future success:
a) Taking stock and setting intention
b) Understanding what “client experience” means
c) Senior leadership relationships and behaviours
Nicola is former barrister with 20 years’ experience designing and delivering professional development support for senior lawyers, scientists and technical specialists in the UK and abroad. She is co-founder of Athena Professional, an award-winning learning & development consultancy.
A graduate of Balliol College, Oxford and the University of Sussex, she is a Fellow of the Learning & Performance Institute and a member of the Association of Business Psychology. She is also an executive coach and an experienced facilitator and speaker. She writes and speaks for the Law Society and others about learning, behaviour, and change.
Date: Wednesday, 29th June 2022
Time: 10:00 - 11:30 am via Teams
We would be delighted if you are able to attend, to secure your free place, please sign up via email to firstname.lastname@example.org. Once registered, you will receive a confirmation email containing information about joining the meeting. We are allowing 90 minutes for this session.