Armstrong Watson, Lloyds Bank and Dere Street Barristers are holding the next in our regular series of Breakfast Briefings for the Legal Services Market in York via Teams.
Although now using technology, as with our previous events, invites are still being restricted to key decision makers within key regional firms with a select group of regular attendees. That way we will still attract high quality nationally recognised speakers to present on law firm management issues.
In this interactive presentation Mark will share some of his experiences and observations in taking Lean Management from the factory floor to the law firm.
Every day you face frustrations: clients failing to send back paperwork; sending back paperwork incorrectly; many clients will call in for help or for an update
Your frustrations may be internal: filling in expense forms; taking on new clients; ID checks; creating invoices; checking the work of others
All of these frustrations waste time and effort; for you and your clients – lean management helps you to identify, quantify and remove these frustrations. Imagine getting fewer calls from clients, paperwork back on time, correctly filled in…not having to check work, an invoice system that works. His observations start with one given to him by a managing partner “Of course we have processes; it’s just that everyone has their own version…”
Mark will bring with him a simple exercise, used in business schools across the world that demonstrates one of the 7 Types of Frustration he sees in every law firm. He’ll share his insights on how to get people to open up about the processes they really use. He’ll also bring with him examples of where Lean Management is making inroads into the legal world and where it is most relevant. Attendees will also receive a copy of the PDF Lean for Lawyers – a guide, written by Mark.
Mark Greenhouse is a Director of Levantar, working on the application of Lean Management in legal and design led manufacturing companies since 2006. His own Lean journey started back in 1988 when he started studying Manufacturing Engineering. He's applied Lean in many organisation types, finance, call centres, banking, FMCG etc. Mark is an adjunct lecturer at Leeds University Business School and has written extensively on Lean improvement in law firms.
Levantar is an established supplier of Lean Management consultancy and training with services provided to law firms, service companies and design led manufacturing firms from wind turbine manufacturers through to furniture and wedding dress designers.
Date: Wednesday, 6th October 2021
Time: 10:00 - 11:30 am via Teams