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Case Study: Temporary recruitment agency benefit from a proactive, full service approach

Background

Armstrong Watson’s predecessor firm was appointed auditors, accountants and business advisers to the Primestaff Group over twenty years ago, and they have always found the service they have received to be of the highest quality.


Why they sought to work with us?

Having previously been with a rival accountancy firm, they felt that the previous advisers did not provide great service for the following reasons:

  • As an owner managed business they didn’t receive the level of service or expertise that they required
  • They were not getting the right advice at the right time
  • They did not invest in the relationship
  • They did not have the relevant sector knowledge and their audit process was cumbersome and inefficient

“Primestaff have been working with Richard Gibson and now Armstrong Watson for over 20 years, and they have assisted us throughout our growth and success. We have found the audit and tax relationship has always been friendly, approachable and professional, and the specialist teams, including Corporate Finance, have always been supportive when we have needed them. I find everyone at Armstrong Watson to be very approachable, proactive and also responsive when we need advice. I would have no hesitation in recommending Armstrong Watson to any business that wants a trusted adviser who adds real value and they have been a pleasure to work with.”

Antonio Vezza - Managing Director, Primestaff Group


How do we do it?

We worked successfully with the team by:

  • Investing in the relationship and understanding their needs on both an operational and wider structured level
  • Delivering the required results and keeping promises made through technical ability and the breadth of services available
  • Demonstrating added commercial value through proactively understanding the specific needs of the business
  • Streamlining the audit process to ensure key deadlines are met

Results 

  • All key deadlines have been met on each years’ audit allowing the business to facilitate strategic decision making
  • The relationship has become a trusted one where the client can contact any one of the team and receive a proactive and quick response
  • The Management Team at Primestaff are strong advocates of Armstrong Watson and have recommended us to several other businesses

The last couple of years have seen enormous changes and growth at Primestaff, and Armstrong Watson have been instrumental in helping us through the process. We have learned over the years that if our own Finance Team are stretched or need specialist support, the Audit and Tax Teams have always been able to “step in” and get us over the line. It feels like Richard really knows us as a business and his guidance and support has been invaluable.

Michael Docherty - Director, Primestaff Group